Refund policy

Refund & Return Policy

Last updated: July 26, 2026

At Mizzy, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories and components.

  • Have proof of purchase (order confirmation or receipt).

Items that do not meet these conditions may not qualify for a return.

Non-Returnable Items

The following items cannot be returned:

  • Products showing signs of use, damage, or misuse by the customer.

  • Personalized or customized products.

  • Gift cards.

  • Clearance or final sale items (if applicable).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.

  • Clear photos of the product.

  • A short video showing the issue (if applicable).

Once verified, we will offer either:

  • A free replacement, or

  • A full refund.

You will not be charged any additional shipping costs for approved damaged or defective items.

Refunds

Once your refund request has been reviewed and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

Change of Mind

If you change your mind after receiving your order, you may request a return within the return period if the product is unused and in its original condition.

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

Lost Packages

If your package is confirmed lost during transit, we will provide either:

  • A replacement at no additional cost, or

  • A full refund.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered fulfillment, it can no longer be canceled.

Return Shipping

For approved returns that are not the result of our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Email: mizzhub@gmail.com

We aim to respond to all inquiries within 24–48 business hours.